Dr. Michael LeBoeuf, in his cassette album entitled, Win Clients and Maintain Them for Existence presents twelve rules that will transform the workplace into a customer-driven, extremely motivational team. Dr. LeBoeuf’s system goes like this:

1. Make a positive first impression.

two. Help customers purchase what is right for them.

3. Ask the right concerns to keep them coming back.

four. Produce an appreciation of customer loyalty.

5. Understand customers and their purchasing perform.

6. Use affordable expectations to flip angry customers into loyal ones.

7. Go the additional mile to assist the indecisive customer.

eight. Conquer hurdles by turning their purchasing indicators into item product sales.

nine. Reward the customer when he buys and when he refuses to purchase.

10. Flip grievances into dollars and frowns into smiles.

eleven. Maintain the spotlight on the customer.

twelve. Produce and place into action a quality customer service motion strategy.

Use these twelve rules to your customer service system and watch your customers begin coming back once more and once more.

Keep in mind: When you increase your possible, everyone wins. When you do not, we all shed.

© Etienne A. Gibbs, MSW

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Etienne A. Gibbs, MSW, Management Advisor and Coach, conducts lectures, seminars, webinars, and writes articles on his concept: “… assisting you increase your possible.” He offers management, advertising, and parenting resources at his Maximizing Your Possible blog.